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CHASE 'em down!

Normally I don't trust banks. I have a quite negative opinion about them. I use banks because I have to, not because I want to. Today, though, I was pleasantly surprised about how one bank did business with me.

Here's what happened:

  • at 7:28 a.m. I received a text message to my cell phone, and an email, alerting me of an international transaction on one of my credit cards. The message stated the transaction amount of $0.51 and the name of a person I did not recognize.

  • at 7:30 a.m. I called the number on the back of my card and talked to somebody with a heavy Indian accent. I immediately thought, this was going to go South now - my English isn't good enough for Indian call center people.

  • at 7:33 a.m. the Indian call center person transferred me to the bank's US Fraud Department. There I got to talk to someone speaking perfect American. She asked me a few questions to confirm my identity. Then she explained that my card had obviously been compromised, the fraudulent transaction would be reversed, and I would be issued a new card free of charge. My new card should arrive in the mail within a week, and that I may now destroy the old card which would be invalidated effective immediately.

  • at 7:41 a.m. I hung up, thinking to myself "wow! that was quick."

What do we learn from that? Not all banks are evil. If your bank or credit card company gives you the option of setting up account activity alerts, use them! If your bank doesn't offer that level of service, demand that they do!

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